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Trekker Voyages - Privacy Policy

​1. Introduction

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Trekker Voyages ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, book a campervan, or use our services. By using our website and services, you agree to the practices described in this policy.

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2. Information We Collect

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We may collect and process the following types of information:

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a. Personal Information:

  • Name

  • Contact details (email address, phone number, postal address)

  • Payment information (credit/debit card details)

  • Identification documents (driving licence, passport)

  • Booking and rental history

b. Technical Information:

  • IP address

  • Browser type and version

  • Time zone setting

  • Browser plug-in types and versions

  • Operating system and platform

  • Device information

c. Usage Data:

  • Details of your visits to our website, including pages viewed, links clicked, and navigation paths

  • Information about your interactions with our emails and online content

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3. How We Use Your Information

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We use your personal information for the following purposes:

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a. To Provide Our Services:

  • Process your bookings and manage your rental agreements

  • Communicate with you about your booking, payment, and rental details

  • Provide customer support and respond to your enquiries

b. For Payment Processing:

  • To process payments for your bookings

  • To prevent fraud and ensure the security of your transactions

c. For Marketing and Communications:

  • To send you promotional offers, newsletters, and updates about our services (you can opt out at any time)

  • To personalise your experience on our website and suggest relevant content

d. For Legal and Regulatory Compliance:

  • To comply with legal obligations, such as maintaining records for tax purposes

  • To enforce our terms and conditions and protect our rights and interests

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4. How We Share Your Information

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We may share your personal information with:

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a. Service Providers:

  • Third-party companies that provide services on our behalf, such as payment processors, IT support, and marketing services

b. Legal Authorities:

  • If required by law, we may disclose your information to government authorities or law enforcement agencies

c. Business Transfers:

  • In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the new owner

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5. Data Security

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We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

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6. Data Retention

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We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

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7. Your Rights

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You have the following rights regarding your personal information:

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a. Access:

  • You can request access to the personal information we hold about you.

b. Correction:

  • You can request that we correct any inaccurate or incomplete information.

c. Deletion:

  • You can request that we delete your personal information, subject to legal or contractual obligations.

d. Restriction:

  • You can request that we limit the processing of your personal information under certain circumstances.

e. Portability:

  • You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

f. Objection:

  • You can object to the processing of your personal information for direct marketing purposes.

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To exercise any of these rights, please contact us at info@trekkervoyages.com

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8. Cookies

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Our website uses cookies to enhance your browsing experience and collect information about how you use our site. For more details on our use of cookies, please refer to our Cookie Policy.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and we encourage you to review it periodically.

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10. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trekker Voyages
info@trekkervoyages.com

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